Frequently Asked Questions
Find answers to common questions about our products and services
Shipping & Returns
We offer standard and express shipping options. Delivery times may vary based on your location.
Orders are shipped within 3-5 Business Days and may take up to 7 Business Days to be delivered.
Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.
We accept returns within 14 days of delivery. Products must be unopened, unused, and in their original packaging.
To start a return, contact our support team at rosseteeg@gmail.com.
Yes, if your product is unopened and eligible for exchange, you can request a replacement of equal value.
Customers are responsible for return shipping costs unless the product was damaged or incorrect.
Please contact us at rosseteeg@gmail.com with your order details, and we'll assist you.
Order Issues
Check your spam or junk folder. If it's not there, contact us at rosseteeg@gmail.com for assistance.
Orders can only be modified or canceled within 2 hours of placing them. Contact our support team immediately at rosseteeg@gmail.com.
Please contact us within 24 hours of delivery, and we'll arrange a replacement or refund. Contact us at rosseteeg@gmail.com for assistance.
If your product is damaged, send us photos and your order details within 24 hours of delivery for a quick resolution through rosseteeg@gmail.com.
If the order hasn't shipped, we can update the address. Contact us immediately at rosseteeg@gmail.com.